If you feel the need to complain about any service you have received from the practice please call at the reception desk and ask to speak to the complaints manager who will be willing to discuss your problem in the hope of resolving the matter instantly. If you wish to put your complaint in writing please address your letter for the attention of the complaints manager and it will be acknowledged by informing you the matter is receiving attention and will be fully investigated. When investigations have been completed you will then receive an invitation to come to the surgery at your convenience to try to resolve all matters causing the problem.
Suggestions and Feedback Form
Only use this form for comments about the practice and suggestions on how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form.
Complaints Form
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.
To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.
Leave feedback via NHS.UK
Your review must be about a specific experience and not a general view of the NHS or the service as a whole.
GP Patient Survey
The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.
NHS Friend and Family
Should you have any suggestions to improve how the Practice operates or manages its services, please complete a Friends and Family Test feedback form.
Online Patient Questionnaire
We want to provide the highest standard of care and feedback from this survey will enable us to identify areas that may need improvement. Your opinions are very valuable.