Practice Charter

Patient confidentiality to be respected at all times.

2. All patients to be treated equally and with courtesy at all times, difficulties to be dealt with swiftly and efficiently.

3. Patients are to be encouraged to take advantage of the services provided and to recognise the pressures and demands made on the practice.

4. Requests for repeat prescriptions are to be dealt with within 24 hours.

5. To encourage all of our staff to make comments, suggestions and to partake in decision making within the practice.

6. The practice will be open to suggestions from the patients on how to improve our services.