If you feel the need to complain about any service you have received from the practice please call the reception desk and ask to speak to the complaints manager who will be willing to discuss your problem in the hope of resolving the matter instantly.

If you wish to put your complaint in writing please address your letter for the attention of the complaints manager and it will be acknowledged by informing you the matter is receiving attention and will be fully investigated.

When investigations have been completed you will then receive an invitation to come to the surgery at your convenience to try to resolve all matters causing the problem.