Health care professionals must not pass on information about you without your written permission except to other people involved in your treatment.

Registered patients have a right to an appointment regardless of whether you have been seen or not over the last 3 years. You may be asked to attend the surgery for a patient health check.

Registered patients aged 75 years and over have a right to an appointment regardless of whether you have been seen or not over the past 1 year. You may be asked to attend the surgery for a patient health check.

Patient confidentiality to be respected at all times.

2. All patients to be treated equally and with courtesy at all times, difficulties to be dealt with swiftly and efficiently.

3. Patients are to be encouraged to take advantage of the services provided and to recognise the pressures and demands made on the practice.

4. Requests for repeat prescriptions are to be dealt with within 24 hours.

5. To encourage all of our staff to make comments, suggestions and to partake in decision making within the practice.

6. The practice will be open to suggestions from the patients on how to improve our services.

“The high quality of healthcare we provide will be backed by efficient and effective service, responsive to patient demand and accessible to all.”