If you have any suggestions on how we can improve our service to you, please write them down and hand them in to the reception.
Compliments
Will be gratefully received either verbally or in writing and posted or handed in to reception.
Complaints
Will be dealt with as soon as possible by our complaints manager.
Comments
Are not complaints and will not be treated as such. If you make a comment to the receptionist you will be asked if you require it to be documented.
If you feel the need to complain about any service you have received from the practice please call at the reception desk and ask to speak to the complaints manager who will be willing to discuss your problem in the hope of resolving the matter instantly. If you wish to put your complaint in writing please address your letter for the attention of the complaints manager and it will be acknowledged by informing you the matter is receiving attention and will be fully investigated. When investigations have been completed you will then receive an invitation to come to the surgery at your convenience to try to resolve all matters causing the problem.
Please complete the online form below to inform us of a complaint, compliment or comment.