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Littletown Family Medical

53 Manchester Road
Tel: 0161 624 5457

Email: prescription.ali@nhs.net

Practice Charter


1. Patient confidentiality to be respected at all times.

2. All patients to be treated equally and with courtesy at all times, difficulties to be dealt with swiftly and efficiently.

3. Patients are to be encouraged to take advantage of the services provided and to recognise the pressures and demands made on the practice.

4. Requests for repeat prescriptions are to be dealt with within 24 hours.

5. To encourage all of our staff to make comments, suggestions and to partake in decision making within the practice.

6. The practice will be open to suggestions from the patients on how to improve our services.


Registered Patients


Registered patients have a right to an appointment regardless of whether you have been seen or not over the last 3 years. You may be asked to attend the surgery for a patient health check. Registered patients aged 75 years and over have a right to an appointment regardless of whether you have been seen or not over the past 1 year. You may be asked to attend surgery for a patient health check.


Access to Patients Records/Details


Health care professionals must not pass on information about you without your written permission except to other people involved in your treatment.


Medical Records - You can apply to see your own medical records but you can also apply:

  • On behalf of your child, with your child’s consent, if your doctor decides it is in the best interest of your child.
  • On behalf of someone who is not capable of giving their permission, you would have to go through a court to be able to do this.
  • To see the records of someone who has died if you are acting as their personal representative.
  • A charge is applicable for all of the above.

Violent or Abusive Patients


The practice operates a zero tolerance policy towards violent or abusive patients. Any patient that is abusive towards a member of staff will be removed from the list and reported to the police.

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