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Littletown Family Medical Practice

53 Manchester Road

Oldham

OL8 4LR

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Practice Charter

 

1. Patient confidentiality to be respected at all times.

2. All patients to be treated equally and with courtesy at all times, difficulties to be dealt with swiftly and efficiently.

3. Patients are to be encouraged to take advantage of the services provided and to recognise the pressures and demands made on the practice.

4. Requests for repeat prescriptions are to be dealt with within 24 hours.

5. To encourage all of our staff to make comments, suggestions and to partake in decision making within the practice.

6. The practice will be open to suggestions from the patients on how to improve our services.

 

Registered Patients

 

Registered patients have a right to an appointment regardless of whether you have been seen or not over the last 3 years. You may be asked to attend the surgery for a patient health check. Registered patients aged 75 years and over have a right to an appointment regardless of whether you have been seen or not over the past 1 year. You may be asked to attend surgery for a patient health check.

 

Access to Patients Records/Details

 

Health care professionals must not pass on information about you without your written permission except to other people involved in your treatment.

 

Medical Records - You can apply to see your own medical records but you can also apply:

  • On behalf of your child, with your child’s consent, if your doctor decides it is in the best interest of your child.
  • On behalf of someone who is not capable of giving their permission, you would have to go through a court to be able to do this.
  • To see the records of someone who has died if you are acting as their personal representative.
  • A charge is applicable for all of the above.

Violent or Abusive Patients

 

The practice operates a zero tolerance policy towards violent or abusive patients. Any patient that is abusive towards a member of staff will be removed from the list and reported to the police.

 

Complaints

 

If you feel the need to complain about any service you have recieved from the practice please call at the reception desk and ask to speak to the complaints manager who will be willing to discuss your problem in the hope of resolving the matter instantly. If you wish to put your complaint in writing please address your letter for the attention of the complaints manager and it will be acknowlegded by informing you the matter is receiving attention and will be fully investigated. When investigations have been completed you will then receive an invitation to come to the surgery at your convenience to try to resolve all matters causing problem.

 

Non NHS Work

 

The doctor is often asked to perform private medicals, complete forms or write letters on behalf of patients. This is not NHS work and therefore a charge is applicable for this type of work. Please contact the surgery for a price list.

 

Chaperones

 

Chaperones are available to all patients, they are designed to protect both patients and staff from abuse or allegations of abuse and to assist patients to make an informed choice about their examinations and consultations. Please ask a member of our team for further details if you are unsure if a chaperone is appropriate or you would like one present during your consultation.

 

Infection Control

 

This practice is committed to the control of infection within the building and in relation to the clinical procedures carried out within it.

 

Freedom of Information

 

The Freedom of Information Act 2000 provides a right of access to a wide range of information held by public authorities, including the NHS.  The purpose is to promote greater openness and accountability.

Please contact the GP surgery for further details.


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