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Littletown Family Medical Practice

53 Manchester Road

Oldham

OL8 4LR

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Electronic Prescribing is now available

We have now gone to electronic prescribing, you will no longer receive a prescription from the surgery, order your prescription in the same way but the prescription will now go directly to your nominated pharmacy.  

Join our PPG

If you wish to join our patient participation group please ask at reception for further details.

Extended Hours are available

Please note that we offer extended hours on a Monday evening 6.30pm until 7.10pm Dr Hasan, we also offer extended hours on a Wednesday morning with the practice nurse from 7.30am.

Would you rather be contacted by email?

Please leave us your email address so we can contact you via email.

There's always room for improvement

If you have any suggestions on how we can improve our service please let us know or if you have any suggestions on the questions we should be asking in our next patient satisfaction survey please let us know.



Friends and Family

Please see our results for a patient questionnaires and Friends and Family tests - these can be found in Our Documents.  



Patient Access

Patients are able to register for online access to their medical records, they can book appointments online, order prescriptions and view their summary care record, if you would like to sign up to this please ask at reception. Please note if are signing up for patient online access click on the patient access header on the left hand side, your instructions from the surgery may say click on register.

Practice Closures

The practice will close one afternoon a month for staff training this will be either a Wednesday or a Thursday afternoon. Patient's can check the dates by clicking on the closure tab during any practice closure out of hours cover is provided.  

Welcome to the Family

We have 2 new female GP's Dr Anwar and Dr Khalid.

Social Media

You can keep in touch and upto date by liking our facebook page - Littletown Family Medical Practice - we look forward to your comments!!!  

 


For Carers

If you are a carer or have a carer please inform the practice so that we can help you.

Information regarding Waste

Waste, including unused medicines and sharps are NOT accepted from patients or members of the public as the practice is not a licensed waste contractor. Patients are to be directed to community pharmacies. Practices sharing premises with producers employed by other organisations should be careful that others` waste is not mixed with theirs, as unknown hazardous content or incorrectly handled waste may be attributed to the practice and result in prosecution and significant fines.

Patient Experience Results

Please see our latest patient experience questionnaire results in the our doccuments section.  If you have any comments on how we can improve our services please do let us know.

Repeat Prescription Telephone Requests

If you wish to order your repeat prescription over the telephone please only ring between the hours of 10.00am and 2.00pm. This is to ensure that we have adequate staffing levels during these times.

2 new salaried female GP's

We would like to welcome 2 new salaried GP's to the practice, they have both worked here as locums in the past.  Dr Munazza Anwar who will be working Wednesdays and Thursdays and Dr Huma Khalid who will be working Thursdays and Fridays.

CQC Report

We have been rated as Inadequate in our recent CQC visit, the surgery is doing everything within our capabilities to change this outcome.

 

Pleease see CQC 2019 in the our doccuments section of the website for the report.

Consent form to receiving Text Messages/Emails

The new changes to the Data Protection Act - GDPR which will come in to force on 25th May 2018 means that we now need expressed consent for patients wishing to receive appointment reminders via text message, please call into the surgery to sign a consent form, if you wish to carry on receiving notifications.

GDPR - Fair Processing & Privacy Notice

LITTLETOWN FAMILY MEDICAL PRACTICE

FAIR PROCESSING

& PRIVACY NOTICE

 

 

Your Information, Your Rights

 

Being transparent and providing accessible information to patients about how we will use your personal information is a key element of the Data Protection Act 2018 and the EU General Data Protection Regulations (GDPR). 

 

The following notice reminds you of your rights in respect of the above legislation and how your GP Practice will use your information for lawful purposes in order to deliver your care and the effective management of the local NHS system.

 

This notice reflects how we use information for:

 

  • The management of patient records;
  • Communication concerning your clinical, social and supported care;
  • Ensuring the quality of your care and the best clinical outcomes are achieved through clinical audit and retrospective review;
  • Participation in health and social care research; and
  • The management and clinical planning of services to ensure that appropriate care is in place for our patients today and in the future.

 

Data Controller

 

As your registered GP practice, we are the data controller for any personal data that we hold about you.

 

What information do we collect and use?

 

All personal data must be processed fairly and lawfully, whether is it received directly from you or from a third party in relation to your care.

 

We will collect the following types of information from you or about you from a third party (provider organisation) engaged in the delivery of your care:

 

‘Personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified from the data.  This includes, but is not limited to name, date of birth, full postcode, address, next of kin and NHS number

 

And

‘Special category / sensitive data’ such as medical history including details of appointments and contact with you, medication, emergency appointments and admissions, clinical notes, treatments, results of investigations, supportive care arrangements, social care status, race, ethnic origin, genetics and sexual orientation.

 

Your healthcare records contain information about your health and any treatment or care you have received previously (e.g. from an acute hospital, GP surgery, community care provider, mental health care provider, walk-in centre, social services).  These records may be electronic, a paper record or a mixture of both.  We use a combination of technologies and working practices to ensure that we keep your information secure and confidential.

 

 

Why do we collect this information?

 

The NHS Act 2006 and the Health and Social Care Act 2012 invests statutory functions on GP Practices to promote and provide the health service in England, improve quality of services, reduce inequalities, conduct research, review performance of services and deliver education and training.  To do this we will need to process your information in accordance with current data protection legislation to:

Protect your vital interests;

Pursue our legitimate interests as a provider of medical care, particularly where the individual is a child or a vulnerable adult;

Perform tasks in the public’s interest;

Deliver preventative medicine, medical diagnosis, medical research; and

Manage the health and social care system and services.

 

 

How is the information collected?

 

Your information will be collected either electronically using secure NHS Mail or a secure electronic transferred over an NHS encrypted network connection.  In addition physical information will be sent to your practice.  This information will be retained within your GP’s electronic patient record or within your physical medical records.

 

 

Who will we share your information with?

 

In order to deliver and coordinate your health and social care, we may share information with the following organisations:

Local GP Practices in order to deliver extended primary care services

NHS Oldham, Pennine Acute Hospitals or other secondary care providers as necessary

111 and Out of Hours Service

Local Social Services and Community Care services

Voluntary Support Organisations commissioned to provide services by [Oldham CCG/Health Board]

Your information will only be shared if it is appropriate for the provision of your care or required to satisfy our statutory function and legal obligations.

Your information will not be transferred outside of the European Union.

 

Whilst we might share your information with the above organisations, we may also receive information from them to ensure that your medical records are kept up to date and so that your GP can provide the appropriate care.

In addition we may receive data from NHS Digital (as directed by the Department of Health) such as the uptake of flu vaccinations and disease prevalence in order to assist us to improve “out of hospital care.”

 

How do we maintain the confidentiality of your records?

We are committed to protecting your privacy and will only use information that has been collected lawfully.  Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential.  We maintain our duty of confidentiality by conducting annual training and awareness, ensuring access to personal data is limited to the appropriate staff and information is only shared with organisations and individuals that have a legitimate and legal basis for access.

Information is not held for longer than is necessary.   We will hold your information in accordance with the Records Management Code of Practice for Health and Social Care 2016.

 

 

Consent and Objections

 

Do I need to give my consent?

 

The GDPR sets a high standard for consent.  Consent means offering people genuine choice and control over how their data is used. When consent is used properly, it helps you build trust and enhance your reputation.  However consent is only one potential lawful basis for processing information.  Therefore your GP practice may not need to seek your explicit consent for every instance of processing and sharing your information, on the condition that the processing is carried out in accordance with this notice.  Your GP Practice will contact you if they are required to share your information for any other purpose which is not mentioned within this notice.  Your consent will be documented within your electronic patient record.

What will happen if I withhold my consent or raise an objection?

You have the right to write to withdraw your consent to any time for any particular instance of processing, provided consent is the legal basis for the processing.  Please contact your GP Practice for further information and to raise your objection.

 

Health Risk Screening / Risk Stratification

 

Health Risk Screening or Risk Stratification is a process that helps your GP to determine whether you are at risk of an unplanned admission or deterioration in health.  By using selected information such as age, gender, NHS number, diagnosis, existing long term condition(s), medication history, patterns of hospital attendances, admissions and periods of access to community care your GP will be able to judge if you are likely to need more support and care from time to time, or if the right services are in place to support the local population’s needs.

 

To summarise Risk Stratification is used in the NHS to:

 

  • Help decide if a patient is at a greater risk of suffering from a particular condition;
  • Prevent an emergency admission;
  • Identify if a patient needs medical help to prevent a health condition from getting worse; and/or
  • Review and amend provision of current health and social care services.

 

Your GP will use computer based algorithms or calculations to identify their registered patients who are at most risk, with support from the local Commissioning Support Unit and/or a third party accredited Risk Stratification provider. 

 

The risk stratification contracts are arranged by Oldham CCG/Health Board in accordance with the current Section 251 Agreement. Neither the CSU nor your local CCG will at any time have access to your personal or confidential data.  They will only act on behalf of your GP to organise the risk stratification service with appropriate contractual technical and security measures in place.

 

Your GP will routinely conduct the risk stratification process outside of your GP appointment.  This process is conducted electronically and without human intervention.  The resulting report is then reviewed by a multidisciplinary team of staff within the Practice.  This may result in contact being made with you if alterations to the provision of your care are identified.

 

A Section 251 Agreement is where the Secretary of State for Health and Social Care has granted permission for personal data to be used for the purposes of risk stratification, in acknowledgement that it would overburden the NHS to conduct manual reviews of all patient registers held by individual providers.

 

As mentioned above, you have the right to object to your information being used in this way.  However you should be aware that your objection may have a negative impact on the timely and proactive provision of your direct care.  Please contact the Practice Manager to discuss how disclosure of your personal data can be limited.

 

 

Sharing of Electronic Patient Records within the NHS

 

Electronic patient records are kept in most places where you receive healthcare.  Our local electronic system EMIS, enables your record to be shared with organisations involved in your direct care, such as:

  • GP practices
  • Community services such as district nurses, rehabilitation services, telehealth and out of hospital services.
  • Child health services that undertake routine treatment or health screening
  • Urgent care organisations, minor injury units or out of hours services
  • Community hospitals
  • Palliative care hospitals
  • Care Homes
  • Mental Health Trusts
  • Hospitals
  • Social Care organisations
  • Pharmacies

 

In addition, NHS England  have implemented the Summary Care Record which contains information including medication you are taking and any bad reactions to medication that you have had in the past.

 

In most cases, particularly for patients with complex conditions and care arrangements, the shared electronic health record plays a vital role in delivering the best care and a coordinated response, taking into account all aspects of a person’s physical and mental health. 

 

Many patients are understandably not able to provide a full account of their care, or may not be in a position to do so.  The shared record means patients do not have to repeat their medical history at every care setting.

Your record will be automatically setup to be shared with the organisations listed above however, you have the right to ask your GP to disable this function or restrict access to specific elements of your record.  This will mean that the information recorded by your GP will not be visible at any other care setting. 

 

You can also reinstate your consent at any time by giving your permission to override your previous dissent. 

 

Invoice Validation

 

If you have received treatment within the NHS, the local Commissioning Support Unit (CSU) may require access to your personal information to determine which Clinical Commissioning Group is responsible for payment for the treatment or procedures you have received.  Information such as your name, address, date of treatment and associated treatment code may be passed onto the CSU to enable them to process the bill.  These details are held in a secure environment and kept confidential.  This information is only used to validate invoices in accordance with the current Section 251 Agreement, and will not be shared for any further commissioning purposes.

 

Your Right of Access to Your Records

 

The Data Protection Act and General Data Protection Regulations allows you to find out what information is held about you including information held within your medical records, either in electronic or physical format.  This is known as the “right of subject access”.  If you would like to have access to all or part of your records, you can make a request in writing to the organisation that you believe holds your information.  This can be your GP, or a provider that is or has delivered your treatment and care.  You should however be aware that some details within your health records may be exempt from disclosure, however this will be in the interests of your wellbeing or to protect the identity of a third party.  If you would like access to your GP record please submit your request in writing to:

 

Littletown Family Medical Practice

53 Manchester Road

Oldham

OL8 4LR

 

Complaints

 

In the event that your feel your GP Practice has not complied with the current data protection legislation, either in responding to your request or in our general processing of your personal information, you should raise your concerns in the first instance in writing to the Practice Manager at:

 

Littletown Family Medical Practice

53 Manchester Road

Oldham

OL8 4LR

 

If you remain dissatisfied with our response you can contact the Information Commissioner’s Office at Wycliffe House, Water Lane, Wimslow, Cheshire SK9 5AF – Enquiry Line: 01625 545700 or online at www.ico.gov.uk

 

GP CLUSTERS

You may be aware that GP Practices in Oldham have been grouped together in Clusters to enable practices to meet the demands of new models of working within General Practice - we are in Cluster West and will be known as Milltown Alliance there are 10 practices from Wetneth and Chadderton that make up this cluster.  The practices are:-

 

Block Lane, Chadderton South, Chadderton Town, CH Medical, Danson Family Practice, Kapur Family Care, Littletown Family Medical Practice, St Chads, The Surgery, Woodlands. 

 

This may mean that in the future you may be able to attend services that are jointly provided by the cluster at one of these practices, such as Minor Surgery, Flu Injection or any other service that the cluster may provide collaberatively.  Please check the cluster website http://www.milltownalliance.co.uk/ 

We are hoping to have a patient group for the cluster and would hope there is representation from each practice so if you are interested in becoming a part of this group please inform us at the practice.

Under 5's

We offer a same day appointment for patients under 5's

GP average earnings

All GP practices are required to declare the mean earnings (eg average pay) for GP's working to deliver NHS services to patients at each practice.

 

The average pay for GP's working at Littletown Family Medical Practice in the last financial year ended 31st March 2015 was £39,968, before income tax and national insurance. This is for 2 full time GP's and 2 part time GP's.

NHS 111

As from 10th November 2015 all out of hours calls will go through to NHS 111, any patients requiring emergency advice etc when the surgery is closed should ring 111 - this is a free phone call to both land lines and mobiles, your details will be taken and will be directed to the appropriate care provider. You will no longer be given the telephone number for Go ToDoc on the surgery answer machine you will just be given the advice to ring 111. Surgery opening hours are 08.00 - 18.30 Monday to Friday excluding bank holidays.

Open Surgery

We now have open surgery in a morning, patients who need to see a GP urgently can attend the surgery before 10.00 am and they will be seen.

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